Needs Assessment/Requirements Analysis:
  • Needs of Organization
  • Needs of User
  • Technical Considerations
The result of this process is a Needs Assessment that is functionally all encompassing and is ‘owned’ by the entire office.
The written product is a compendium of all the ideas gathered.

Market Assessment:
  • Assess the full range of possibilities that today’s technology makes available.
  • Integrate the knowledge of the environments/platforms in which products operate.
  • Includes both hardware and software considerations during assessment.
  • Evaluate available products at our facility or yours.
The result of this phase of the effort is a set of products that have been evaluated and verified to perform the required office tasks.

The Design:
  • Vendor independent design - for both hardware and software.
  • Approaches include:
    • Review an existing quotation/proposal.
    • Designing the hardware suite based upon the chosen software and peripheral(s).
    • Develop a bid package and evaluate the responses.
  • Communications has an ever increasing role and needs specific attention to:
    • Local Area Networks (E-mail)
    • Wide Area Networks (Internet, Home Pages, E-mail, Access)
    • Dial-in and Dial-out modems, faxes.
    • Wide Bank Connectivity including ISDN, DSL, T1.
The result of this process is that RRR Solutions takes responsibility for the whole system’s integration

System Procurement:
  • If a turnkey approach by another vendor is selected, Ron Herold Solutions supports that process.
  • If the client prefers to procure his own equipment, Ron Herold Solutions will support that process and provide complete purchasing information to obtain the best pricing.
  • If requested by the client, Ron Herold Solutions will procure all the equipment on behalf of the organization.

Installation and Implementation:
  • Approaches include:
    • Monitor and manage the entire process when the client is the ‘general contractor’.
    • Perform the entire hardware/software installation and configuration.
    • Monitor and coordinate 3rd party vendors
    • Perform overall system testing.
Training:
  • Customized training that reflects your user’s requirements and the particular system
  • In-house courses.
  • On-Site follow-up.
Maintenance:
  • On-call hardware maintenance
  • Software Upgrades
Annual Assessment:
  • Provide annual review of environment because:
    • Hardware life-cycle is three years or less.
    • Software version life-cycle is one year.
    • New capabilities are introduced every 6 months.